Vietnamese
From the beginning of 2021, Vietnam Electricity (EVN) will deploy QRCode application according to the State Bank’s standards for all electricity users in which each customer will have their own QRCode.
This information was released by EVN at the Launching Ceremony of “QRCode Application for Payment of Electricity Bills” on December 9, in Hanoi.
According to Nguyen Quoc Dung, Head of EVN’s Business Department, this QRCode will be unique to each customer and applied to all customers regarding their electricity bills and electricity bill notification.
Customers also do not need to remember their customer code when making transactions with EVN, and the payment for their electricity services becomes simpler and more convenient.
When making a payment, customers just need to scan the QR code and enter the amount, the payment transaction will be completed quickly without declaring user information.
In addition, customers can save payment information on their personal mobile phones at anytime and anywhere with just one scan of the QRCode code.
Mr. Nguyen Quoc Dung said that QRCode is applied according to the State Bank’s standards to help customers feel more secure when making electricity service payment transactions with two layers of security and a special QRCode format. As for the power sector, the application of QRCode will contribute to increasing labor productivity, bringing greater efficiency in electricity business and customer service.
This event marks the process of continuing to apply new technologies and solutions to bring the most convenience to customers using electricity across the country. The implementation of QRCode according to the State Bank’s standards demonstrates the Group’s efforts to continuously improve and bring electricity services to customers more and more conveniently, openly and transparently on the basis of applying modern technology, contributing to boosting the building of a digital economy. This is also an event in the Customer Appreciation Month in 2020 and towards the 66th anniversary of the Traditional Day of Vietnam’s electricity industry (December 21, 1954 – December 21, 2020).
In recent years, EVN has continuously innovated customer service with the goal of becoming more friendly and modern. In 2015, EVN applied electronic invoices for all customers; from December 21, 2018, EVN has provided online electricity services at level 4 and signed an E-Contract for the Power Purchase Agreement and Power Services from December 12, 2019. In December 2019, EVN provided 100% of online electricity services on the National Public Service Portal. In March 2020, EVN continued to publish a new, easier-to-monitor and user-friendly electric bill template for customers.
This QRCode implementation event affirmed that EVN is one of the pioneering state-owned enterprises in the reform to bring services and professional records towards the application of electronic transactions with a high level of security, ensuring information security for all customers.
Up to now, EVN’s electricity units have cooperated with more than 30 banks, 10 payment intermediaries and nearly 10,000 organizations and individuals providing electricity retail services to collect electricity payment, ensuring a high rate of over 99.7% annually.
Regarding non-cash payments, banks and intermediaries currently contribute to collecting electricity bills of over 20.36 million customers, accounting for 74.44% of the number of bills and 93, 68% of the amount; Electricity retail organizations and individuals collected an average of nearly 5.85 million bills, accounting for 21.38% of the total number and 4.46% of the amount. In general, the electricity bill payment rate: the current number of non-cash customers is 70.25%; the amount of electricity for non-cash payment of the whole EVN reached 91.54%.
According to an independent consultant, the satisfaction of customers with electrical services is increasing, at the same time, it is also positively evaluated by international organizations. Currently, EVN is continuing to focus on implementing the 4th Industrial Revolution Technology Research and Application Scheme in production and business activities and the Digital Transformation Project. EVN aims to continue a strong digital transformation in the fields of production and business activities in order to strive to make EVN soon become a digital enterprise and build a modern, sustainable and efficient economic corporation.
Source: baochinhphu.vn
